The International Journal on Social Science and Technology (IJSST) is dedicated to addressing all complaints with promptness, professionalism, and constructive intent. The Editorial Team carefully reviews each complaint, drawing guidance from the Committee on Publication Ethics (COPE) to ensure fair and ethical resolution processes.

Individuals wishing to file a complaint should send a detailed communication to the journal's official email address: editor@researchfrontiersjournal.com. The journal commits to responding to all complaints within thirty working days. In instances where a complaint requires extensive investigation due to its complexity, the complainant will be proactively notified about an extended review timeline.

To facilitate an effective and thorough review, complaints must be:

• Clearly articulated
• Specifically detailed
• Accompanied by supporting documentation or evidence when possible
• Demonstrating potential ethical standard breaches

The journal maintains clear boundaries in complaint management. Complaints that are personal grievances against authors, editors, or reviewers will be acknowledged with a clear explanation of why they fall outside the journal's operational scope. IJSST expressly reserves the right to terminate correspondence for complaints submitted in an offensive, threatening, or defamatory manner, prioritizing professional and respectful communication.